At NutraRoot, we stand behind the quality of our products and want you to be 100% satisfied with your purchase. If something isn’t right, we’re here to help.

Returns
We accept returns within 14 days of delivery for any unused and unopened products in their original packaging.
To be eligible for a return:
The item must be unused, unopened, and in the same condition you received it.
Proof of purchase (order number or receipt) is required.

To initiate a return, please contact us at support@nutraroot.co.uk with your order number and reason for return. We'll provide you with return instructions and the return address.

Please Note: Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.

Refunds 
Once we receive and inspect your return, we’ll notify you via email. If approved, your refund will be processed to your original method of payment within 5–7 business days.

Non-Returnable Items
We cannot accept returns on:
Opened or used food products
Items returned more than 14 days after delivery
Sale items or promotional bundles

Damaged or Incorrect Items 
If your item arrived damaged, expired, or incorrect — we’re truly sorry! Please email us within 48 hours of delivery with a photo and your order number at support@nutraroot.co.uk. We’ll make it right with a replacement or full refund — your choice.

Our Promise
Your health and satisfaction matter. If you ever have concerns about a product you received, reach out to our friendly team and we’ll do our best to help.